Return Policy
At Bears & More, we take great care in selecting unique gifts, collectible bears, classic toys, vintage treasures, seasonal items, and specialty products for our customers. Because of the nature of the items we sell, all sales are final.
All Sales Are Final
We do not accept returns, exchanges, or cancellations once a purchase has been completed.
This policy applies to all items purchased in-store or online, including but not limited to:
- Collectible teddy bears
- Plush animals
- Toys and games
- Vintage goods
- Seasonal and holiday items
- Locally made goods
- Gift items
- Special orders
- Sale or discounted items
- Gift cards
Why We Have This Policy
Many of our products are collectible, limited, seasonal, vintage, handmade, or specially selected. Some items may also be delicate, one-of-a-kind, or difficult to restock once sold.
To protect the quality, condition, and integrity of our merchandise, we are unable to accept returns or exchanges.
Please Review Before Purchasing
Before completing your purchase, please make sure you have reviewed:
- The item description
- Photos
- Size or measurements, when available
- Price
- Condition
- Quantity
- Shipping information
- Any special notes listed with the item
If you have a question about an item before purchasing, please contact us. We are happy to help you make sure the item is the right fit before you buy.
Online Orders
All online orders are final once placed.
Please carefully review your cart, shipping address, billing information, and order details before submitting your order.
Bears & More is not responsible for orders placed with incorrect customer information, including incorrect shipping addresses, email addresses, or phone numbers.
Vintage, Handmade, and One-of-a-Kind Items
Some of our items may be vintage, handmade, collectible, or one-of-a-kind. These items may show natural variation, age, character, or small imperfections.
These qualities are part of what makes each piece special and are not considered defects unless clearly stated otherwise.
Damaged or Incorrect Items
If you believe you received an incorrect item or your order arrived damaged, please contact us as soon as possible.
Please include:
- Your name
- Order number, if available
- A description of the issue
- Clear photos of the item and packaging
We will review the situation and do our best to help.
Reports of damaged or incorrect items must be made promptly after delivery. We cannot guarantee assistance for issues reported after an extended period of time.
Shipping Issues
Once an order has been shipped, delivery timing and handling are controlled by the shipping carrier.
Bears & More is not responsible for:
- Shipping delays
- Lost packages marked as delivered
- Incorrect shipping addresses provided by the customer
- Carrier-related delivery issues
- Weather-related delays
If your package is delayed or missing, we recommend contacting the shipping carrier directly using the tracking information provided.
Gift Cards
Gift card purchases are final and cannot be returned, refunded, or exchanged for cash unless required by law.
Please treat gift cards like cash. Bears & More is not responsible for lost, stolen, or misplaced gift cards.
Special Orders
Special orders, custom requests, held items, and items ordered specifically for a customer are final sale.
Once a special order has been placed, it cannot be canceled, returned, or exchanged.
Questions Before You Buy
We want you to feel confident before making a purchase. If you have questions about an item, please reach out before placing your order or completing your purchase.
We are happy to answer questions about availability, condition, size, details, or anything else that may help you decide.
Contact Us
For questions about this Return Policy, please contact Bears & More.
Bears & More
7146 N. 58th Drive
Glendale, AZ 85301
Phone: (623) 931-0339
Email: contact@bearsandmore.com
Thank you for shopping with Bears & More and supporting our family-owned shop.